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The Electricity Company of Ghana (ECG) says it regret challenges associated with the implementation of the new tariff adjustment, and promised to refund monies to customers as a result of the error.
In a press statement, ECG said “challenges associated with the implementation of the tariff adjustment of 59.2%, effective 14th Dec., 2015.”
“The Company's billing cycle including prepayment vending is a monthly cycle system. Therefore, any cash deposit for electricity will bill from 1st Dec. 2015 at the adjusted new rate of 59.2% instead of from 14th Dec 2015 as announced by PURC,” the statement said.
According to ECG, the tariff difference between 1 Dec and 13 Dec 2015 will be reconciled and the difference refunded in Jan. 2016.
The statement also urged customers to contact the nearest ECG office for any complaints.
The PURC on 1st Dec. announced a 59.2 percent and 67.2 percent increase in the prices of water and electricity respectively.
This was however against a proposed increase of 128.6 percent by the ECG and a 400.2 percent increase by the Ghana Water Company Limited (GWCL).
Industry players as well as the Trades Union Congress (TUC) had opposed the move saying it will be untimely for the commission to increase utility prices without an improvement in the quality of service to customers.
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